Exchanges or Claims
Unused Product can be exchanged within 15 days of purchase subject to intact original condition and upon producing original receipt. Items bought on sale cannot be exchanged, claimed or returned. Perfumes/bags are not returnable and/or exchangeable.
Refunds
We have a 'No Refund' policy on COD. However, refunds may be allowed in exceptional cases and depends upon the mode of payment.
1. Credit/Debit Card Payment
Wherein the product is out of stock. Refunds will be issued to the same credit card that was used for the original purchase.
You will be credited for the cost of the item(s) and applicable taxes.
Shipping and handling costs are non-refundable. Perfumes/bags are not returnable and/or exchangeable.
Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Online Order Cancellations
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive the shipment confirmation via email, which contains tracking information. Once a product is shipped, the 'Exchange/Claim Policy' will apply.
Insignia may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors etc.